Delivery, Refund & Cancellation Information
Delivery, Refund and Cancellation Policy
Delivery
It is our intention to complete orders and arrange delivery
as quickly as possible.
However, Trés Chic Boutique Limited shall not be liable for
any loss or damage due to delays or failures to deliver resulting from any
cause beyond our reasonable control, such as, but not limited to, compliance
with laws or regulations, acts of God, acts or omissions of the Purchaser, acts
of civil or military authority, judicial action, defaults of sub contractors or
suppliers, failure or delays in transportation, embargoes, wars or riots.
We may be able to arrange “guaranteed next day delivery” for
some items. Please contact us by telephone before placing your order to enable
us to check stock availability and inform you of any additional delivery
charges if necessary.
In the event of an order being returned to Trés Chic
Boutique Limited as a result of the carrier being unable to deliver we will contact
you to arrange re-delivery. You may be liable for any re-delivery charges. If
you decide to cancel your order the outward delivery charge will be deducted
from any refund.
Returns/Refunds
If you wish to return any goods you may do so for any reason
up to 14 working days after receipt of the item. Please contact us by email or
telephone to enable us to deal with your return as efficiently as possible.
Goods must be returned unused and in a resaleable condition. The cost of
returning goods to us shall be borne by you. We would recommend you return any
items via an insured and traceable service, we can not be held responsible for
goods that are lost/damaged during the return process.
Upon safe receipt of the returned goods we will refund you
in full deducting the original postage and packaging charge within 30 days. We
will not accept goods returned if the product has been used.
In the unlikely event an item is faulty or damaged, we will
refund the relevant item in full including the postage costs within 30 days,
providing you have notified us of the related fault/damage within 3 days of
receipt.
Cancellation
You can cancel your order before we have dispatched the
goods by notifying us by email to contact@trés-chic-boutique .co.uk